FAQ's

Frequently Asked Questions


Depending on the logo package you choose we will deliver your initial concepts in 2 to 3 days. Each revision will usually take 1 to 2 days. For website development you will receive an initial design plan within 7 to 10 business days.

Your final logo package includes both vector and high resolution formats so your logo works everywhere from websites and social media to business cards, signage, and large format printing. If you ever need an additional format, we are happy to provide it.

SVG - Scalable Vector Graphics is the modern standard for logos on the web. SVG files scale perfectly to any size without losing quality and remain very small in file size. This format is ideal for websites, apps, and responsive digital design.
EPS - EPS is a professional vector format commonly used by printers and sign shops. Because it is vector based, the logo can be scaled to any size without losing quality. This format is ideal for packaging, signage, apparel, and large format printing.
AI - Adobe Illustrator Artwork is the native working file used by designers. This is the original editable source file for your logo and allows future modifications if changes are ever needed.
PDF - Portable Document Format preserves both vector quality and layout. This format is widely accepted by print vendors and is convenient for sharing logo artwork while maintaining accuracy.
PNG - PNG files support transparent backgrounds, making them perfect for websites, presentations, and digital graphics where the logo needs to sit cleanly on different backgrounds.
JPG - JPG is a compressed image format commonly used for websites, email, and general image sharing. It works well when transparency is not required.
PSD - Photoshop Document format stores images in layers, allowing advanced editing, effects, and adjustments. Many designers and printers use this format for production work.
TIFF - TIFF is a high quality raster format commonly used in professional printing and publishing when maximum image quality is required.

We'll start off by giving you multiple design concepts. Keep in mind that the design process is highly iterative and collaborative, so we send you the initial designs, we'll ask for your feedback to make the designs even better.

Usually, our clients ask us to tweak colors, fonts and layout. Whatever the revision, big or small, we'll continue to revise your design until it's absolutely perfect.

Yes. Every single service we offer comes with a dedicated project manager. A real, live, human who's based in the US, is friendly, and is an expert in design.

Your Project Manager will be your primary point of contact for any question, big or small.

All of our designers are located in the United States with most located in Eastern Iowa. We have associate offices and affiliates in California and New York as well.

Of course! All our packages include design, coding, and integration onto your server or hosting platform.

Yes! You can choose to host your website on our shared server or get a dedicated server for higher volume traffic. We've partnered with GoDaddy to bring you reliable, inexpensive hosting. Just make sure to choose hosting when you select your web design package.

We ask you to go through checkout before we begin designing. All of our services are covered by our Satisfaction Guarantee. Simply put, if you're not happy we'll make it right. Guaranteed.

We accept all major credit cards, including Visa, MasterCard, American Express, & Discover via Square card services or PayPal. We also accept cash or checks for clients in the Eastern Iowa area.

We don't share or sell your information to anyone. Period. All your information, concepts, and designs are strictly guarded. Your security and privacy are very important to you, and thusly, they are very important to us.

All proprietary information is secured on computers that are not network or internet connected, isolated from cyber security threats. Your entire information portfolio is kept on a dedicated hard drive. All client hard drives are stored in our secure vault at the end of each business day.